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Integrated Services Delivery

Many low-income families aspire to be financially stable and secure but often experience challenges or barriers to realizing their dreams. A well-paying job is critical, but individuals may be stuck in jobs that do not pay enough or provide benefits or a career ladder to earn more. Some families struggle with debt and potentially pay too much for financial transactions or succumb to predatory loans. These families maybe eligible for public benefits and/or education or work supports but are unaware of the programs or find it difficult to navigate the paperwork of multiple public agencies.

The earliest integrated services delivery programs were a set of Centers for Working Families, based on the idea developed and supported by The Annie E. Casey Foundation. The CWF is built around a trusted neighborhood service provider – often but not always a workforce development program – and it expands families’ vision of what is possible and encourages the practice of financial planning, budgeting and careful choices.

Integrated services delivery provides help with job training, skill enhancement or job placement. As important, it addresses the burden of debt, such as child support, school loans or medical bills, the habits of saving and budgeting, and the connection to important income supplements, such as food stamps and the Earned Income Tax Credits, which can help a family immensely but be difficult to access.

The Integrated Services Delivery website is a partnership between three national programs that have extensive experience in supporting local ISD programs--LISC, MDC and United Way Worldwide--to provide information and resources around integrated services delivery. This collaboration is supported by a partnership of funders led by the Annie E. Casey Foundation and includes the W.K. Kellogg and Kresge foundations.